Help
Answers to common questions about signing in, courses and certificates.
I didn’t get a sign-in email
Check spam or junk first. Links expire after an hour and work once, so request a new one from the sign-in page. Still nothing? Your organization may not have added your email yet.
My progress didn’t save
Progress saves as you watch and when you finish each step. Sign in with the same email you used before and you’ll pick up where you left off.
Why can’t I skip ahead in a video?
On your first watch, a video has to play through for the lesson to count. After that, you can rewatch any part.
I failed a knowledge check
Read the explanations, rewatch the lesson if it helps, and try again. There’s no limit on attempts.
How do I get my certificate?
Finish every lesson and pass the quizzes. Your certificate appears under Certificates right away. You can download it as a PDF, add it to LinkedIn, or share its verify link.
Do certificates expire?
Some do, and the date is on the certificate. Safe Coaching certificates are valid for 12 months. Renewal opens 30 days before the date: take the course again and you get a new certificate. Your old one stays on file.
Can I use my phone?
Yes. Courses work in any modern phone or computer browser, with captions on every video.
Who sees my progress?
The organization that runs your hub sees your progress and certificates for its courses. Bchex staff can see them to support you. No one else can.
Still stuck?
Email support@bchex.com with the email address you sign in with and the course name. For questions about what your organization requires, ask the person who runs your training.